Posts Tagged "chatbots"
Using Messaging Platforms for Real Estate to Deliver Content
The 4 biggest messaging platforms now have more users than the 4 biggest social media platforms. Here’s how marketers are leveraging messaging platforms for real estate to deliver content to target audiences.
Gone are the days when social messaging platforms were just about chatting or making plans with family and friends. You might be surprised to learn that “the combined total monthly active user count of the top 4 messaging apps has grown to 4.1 billion in 2018.”
Just to put that in perspective, that’s well over half of the world’s population and — perhaps even more strikingly — dwarfs the 2.19 billion monthly active users that Facebook reported in the first quarter of 2018.
It’s official: Social messaging platforms have surpassed “traditional” social media when it comes to active users. Not only that, marketers are taking notice, and beginning to think about how to leverage messaging platforms for real estate to deliver content to target audiences.
Popular social messaging apps include, for instance, WhatsApp, Viber, Line, Snapchat, and Facebook Messenger.
Tip: Use conversational content on messaging platforms for real estate
As you might expect, a key element in the successful use of using social messaging platforms is to tell your story conversationally. This means tailoring your content to the specific wants or needs of your target audience, creating a compelling narrative with your content, rather than an overt sales pitch.
This kind of storytelling is fundamental to content marketing.
“Messaging and chatbots represent the next logical extension of the content marketing mission,” writes Chris Frascella of the Content Marketing Institute.
According to Thomas Husson of Forbes, “Messaging apps will introduce a paradigm shift for marketers where interactive and contextual conversations will replace ad broadcasting. New conversational interfaces will drive deeper relationships between consumers and brands.”
You may be thinking that this is all well and good for marketing products, but how does it apply to real estate marketing? The truth is, if you have a content marketing strategy in place, chances are, you have a story to tell, and these are tools to help you do it.
Chatbots
Enter chatbots, the technology to turn your content into conversations. Chances are, you’ve already come face-to-screen with a chatbot and may not have even known it.
These computer programs simulate human conversation using auditory or textual methods. Basically, it’s software that communicates with your target audience inside a messaging app. Chatbots are already changing the way businesses interact with their prospects — and with each other.
If you’re thinking that you’re about to be replaced by a robot, relax. AI technology that could take the place of human interaction won’t happen anytime soon. Chatbots are a tool, and they need to be fed content and trained by human marketing professionals.
Tips for using chatbots
The first step is adapting your content for use in a chatbot conversation.
“You can’t just duplicate existing content in your conversational scripts,” says Frascella.
While the goals for your content are the same, the way it is delivered is different. That requires a shift in how it’s structured.
It’s also important to be mindful of timing. Because chatbots require users to opt into conversations, retaining permission to access your audience in this way depends largely on content and timing. This means delivering engaging, meaningful, and valuable content at regular intervals, but not intrusively.
For more ideas on creating a chatbot, check out this post.
Social messaging platforms for real estate are opening new doors for you to deliver personalized content straight to your target audience. Make the most of this opportunity!
Related posts:
- 10 Social Media Statistics for Real Estate Marketers 2018
- Good Real Estate Marketing Gets Personal
- Social Media Trends for 2018 Real Estate Marketers Need to Know
Posts Tagged "chatbots"
What You Should Know About Real Estate Chatbots: An Introduction
To reach your future customers, don’t ignore the significance of real estate chatbots in shaping the content marketing landscape.
Chatbots are the latest trend in artificial intelligence for marketers, and the real estate sector should be taking note.
Real estate chatbots can help automate and improve some of your marketing and customer service efforts. But to get the most out of these automated systems, you first need to understand what they are and how they work.
What is a chatbot?
A chatbot is a computer program that simulates human conversation using auditory or textual methods. Basically, it’s a software that communicates with your customer inside a messaging app, like Facebook Messenger. Chatbots are similar to email marketing, but rather than ending up in your inbox, they communicate through a messaging app.
Real estate chatbots are typically used to converse with potential clients at the very top of the funnel — people you don’t know, and who might or might not be ready to move on to the next stage of the process.
Why are chatbots so popular?
As our mobile devices continue to change the way buyers receive and interact with our brands and properties, messaging-app usage has skyrocketed. In fact, 2017 saw a 69% increase in messaging-app users from the previous year. Business Insider reports the number of people on messaging apps surpassed the number of users on social networks. From iMessage to Facebook Messenger, mobile users are leaning more toward this newer technology to communicate with friends and family.
Why the big drop for email? Because people are buried in emails. For example, the average office employee receives 121 emails per day. Of those 121 emails, only around 20% are opened — and click-through rates are even lower. More and more companies have stuffed inboxes with repeated emails. Over-communication is the number one reason that readers unsubscribe to your email list. Chatbots have alleviated the inbox drama.
How can a real estate chatbot help my business?
Quality messaging without the spam
Real estate chatbots take the spam out of email marketing. When companies market on a messaging app, they create an easier way for leads to receive educational messages about their brand and properties. Chatbots are an easy and fun way for potential buyers and renters to engage with your brand, getting answers to their questions and quality messaging about your products and services.
Ease of tracking and segmenting
Your brand will also appreciate the ease of tracking and segmenting your leads through chatbots. Take Facebook Messenger for example; using messenger bots, you can identify who your potential buyers and renters are in less than a minute. No other platform (email, social media) can get you that information as quickly or efficiently.
Increased audience engagement
Getting your audience to subscribe to your real estate chatbots is much easier than email subscriptions. Why? The ease of usage and lack of friction on messaging apps creates a more positive customer experience. Businesses can set up chatbots to message any user who comments on your social media pages. They can retarget people who have left your site, offering special discounts or promotions on your properties. And chatbots can also nurture the sales process by notifying you of potential customers that request a specific action during their interaction with your chatbot.
How do I create a chatbot?
There are plenty of chatbot-building platforms available online. Before you pick a platform, make sure you do your research. Here are three of our favorite chatbot-building platforms.
1. Chatfuel
This chatbot engine will do most of the hard work for you, ideal for those lacking programming experience. MTV, TechCrunch, BuzzFeed, British Airways, and Adidas are said to have used Chatfuel to create their chatbots, along with almost 20,000 other users across the globe. The user interface is easy and slick, meaning you could create a chatbot in less than 15 minutes!
2. Chatscript
Launched back in 2011, ChatScript is a “next generation chatbot engine,” which has won the Loebner Prize (awarded for the most human-like examples of artificial intelligence) four times. It provides an open source framework for developers to build and deploy chatbots.
3. Facebook ‘Bots for Messenger’
At its F8 developer conference in April, Facebook launched Bots for Messenger, a tool which allows developers and businesses to build chatbots for its Messenger platform (which is used by almost a billion people). Developers build bots, submit them for review, and then Facebook decides which ones get onto Messenger. The three main capabilities are its send/receive API, generic message templates, and the ability to customize the welcome screen users first see when interacting with your bot.
Messaging automation is the new email automation. Brands will be looking to join the chatbot craze for the ease, convenience, and the positive audience experience. Have you tried a chatbot program yet? We’d love to hear from you about your experience.
Related posts:
- 10 Social Media Statistics for Real Estate Marketers 2018
- Social Media Trends for 2018 Real Estate Marketers Need to Know
- 10 Must-Follow Blogs for Real Estate Marketers
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